FREQUENTLY ASKED QUESTIONS

 

Q: Where can I buy SurfEars®?

A: You can purchase SurfEars® through our selected retailers

Q: How do I know what size to order?

A: You don’t need to worry about size. In every package of SurfEars® you will find:

  • On pair of pre-assembled earplugs with Medium sealing gel and Medium Support wings
  • Two sealing gels size small
  • Two sealing gels size large
  • Two support wings size small
  • One cool case

….

Q: Where can I find instructions and how to take care of my SurfEars®?

A: You can find all you need to know here.

Q: How come you only have two sizes Support Wing (S+M) and three sizes Sealing Gel (S+M+L)?

A: We’ve tested SurfEars® with a lot of different people and found that this size combination is enough to fit most people’s ears. Please let us know if it shouldn’t fit yours!

Q: How do I know which ear plug is for the right ear and left ear?

A: When you use SurfEars® for the first time we recommend that you try them out in front of a mirror. Remember that the support wing is supposed to point to the front of the ear.

Q: I get a sense of vacuum in my ears when using SurfEars®. How do I avoid that?

A: I think the reason for this issue is due to the fact that when water enters your ear canal the capillary effect creates a complete seal between the rubber and your skin, creating a sense of vacuum in your ear. I’ve noticed that this happens more often when using larger ear gels than when using smaller.

To avoid it you could try the following:

  1. Go down one size with the ear gel (only works unless you’re already using small)
  2. When coming up from under water ”click” your ears, similar to what you do when pressure equalizing
  3. Wiggle the plugs in your ear with your hands a few times. If none of the above helps, this one usually does

Q: What size of gel should I use?

A: Larger gels tend to seal better and smaller gels tend to let most sound through. I prefer to use M gels which gives me the best sound throughput while sealing well enough from water. This is of course relative to the size of your ear canals. Try the different sizes on in water and you’ll notice the differences. 

Q: Is the acoustic mesh durable?

A: The mesh is a polyester fabric made from ultra thin fibers. It’s quite a bit stronger that you would think, so durability of the mesh itself shouldn’t be an issue. The most critical area is probably the adhesive strip around the perimeter of the mesh that secures it to the plastic part. If you push repeatedly in the center of the mesh (especially with your nails) there’s risk of adhesive failure over time, which could cause leakage. We haven’t seen any issues this year even though we’ve been abusing the test plugs since July 2013. Be aware not to push in the dead center of the mesh when inserting the plugs. 

Q: Do SurfEars® block cold air even though the mesh is an open structure?

A: The mesh is an open structure, which does allow some air to flow through while blocking water. This is one of the reasons why they let so much sound through. If you blow trough the plugs from the gel side there should be some resistance. This is enough to avoid excessive circulation and will help keep the air inside your ear canal warm. We haven’t experiences any complaints here yet and have been using the plug all autumn/winter in Swedish surf.

Q: I can’t hear as well through my plugs anymore. They seemed to have clogged up.

A: To prevent this you should rinse your plugs in fresh water after each use or as often as possible. It the plugs have clogged up, you can place them in warm water (ca 40 deg C) and leave them in for an hour or two, which will dissolve the salt crystals. Rinse and hearability should be restored. To go one step further you can clean the mesh using a soft brush or cloth after having soaked the plugs in warm water which will eliminate any remaining salt crystals.

Q: Do SurfEars® work for diving?

A: We haven’t tested the product for diving yet but have plans to do so in the near future. We have positive indications that they could work for diving too but there may be some design modifications required which we need to investigate.
They do work well for temporary underwater use like surfing or snorkeling and you can equalize the pressure in your ears just like normal.  

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